Legal & Policies

Privacy Policy

Effective Date: 18 September 2026

Welcome to Dr. Ruhi Talks™. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and counseling services.

Information We Collect

Depending on your interaction with our website, we may collect:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Country / City
  • Information submitted through contact forms
  • Information provided through intake forms
  • Appointment details
  • Payment-related information (processed through secure third-party payment providers)

Information provided through intake forms may include details about your mental health history, personal circumstances, and reasons for seeking counseling. This information is considered sensitive and is handled with particular care — it is used only to provide counseling services and is not shared without your consent, except where required by law.

Technical Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Pages Visited
  • Cookies
  • Website Usage Analytics

How We Use Your Information

Your information may be used to:

  • Respond to your enquiries
  • Schedule counseling sessions
  • Send appointment confirmations
  • Provide counseling services
  • Improve website functionality
  • Maintain records where required
  • Comply with applicable legal obligations

Data Protection

Reasonable administrative and technical safeguards are used to protect your personal information. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to provide our services, maintain professional and legal records, and comply with applicable regulations. Where information is no longer required for these purposes, it will be securely deleted or anonymised.

Third-Party Services

Our website may use trusted third-party services including:

  • Calendly
  • Google Analytics
  • Razorpay (Payment Gateway)
  • Google Meet
  • Email Service Providers

These services maintain their own privacy policies.

International Data Transfers

Some of the third-party services we use — including Calendly, Google Meet, Razorpay, and our website hosting and email providers — may process or store information on servers located outside India. Where this occurs, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.

Cookies

Our website may use cookies to improve your browsing experience, understand website traffic, and enhance functionality. You may disable cookies through your browser settings.

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion where applicable
  • Withdraw consent where appropriate

Contact

For privacy-related questions, please contact: drruhitalks@gmail.com